Terms and Conditions for Wildernest
Your booking
When you submit a booking on our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing in a letter of confirmation sent to you by post or email.
If there are any errors in the booking confirmation you must tell us immediately.
Payment
A deposit of £100 is required on booking.
Full payment is due 4 weeks before your arrival date. We are under no obligation to remind you that payment is due. We will attempt to contact you by email. We automatically cancel bookings with overdue payments.
Payment is by Bank Transfer
Changes
We will endeavour to make alterations to your booking if possible. We will charge £20 for administration.
Arrival and departure
Arrival instructions will be sent to you.
Checking in time is 16:00 and check out time is 10:30.
Responsibilities
You are responsible for supervising children and babies in your care.
You are responsible for leaving the property clean and in the same condition that it was on arrival.
Loss, breakage and damage will be charged to you.
Let us know if anything is missing, broken or not functioning.
We cannot accept responsibility for any loss, damage, additional expense or inconvenience.
You are responsible for your possessions including vehicles.
We cannot accept responsibility or liability for any alterations, delay, cancellation, or any loss or damage caused by circumstances beyond our control.
You should respect the privacy of other guests.
You may walk through the grounds at your own risk. There are natural hazards, such as ponds, potholes, trips, branches, poisonous plants, animals, and it is your responsibility to be aware of these.
You should abide by the countryside code:
- Be safe – plan ahead and follow any signs.
- Leave gates and property as you find them.
- Protect plants and animals.
- Take your litter home.
- Consider other people.
Insurance
We expect you to have a holiday insurance policy that includes cancellation protection.
No children under 5 years
except babes-in-arms, because of open stairs, the ponds and free-range geese.
Pets
We do not allow pets.
No smoking
There is no smoking at Wildernest.
Number of guests
The number of guests is restricted to that given in your booking.
Complaints
You should let us know of any problem as soon as you are aware and we will see if we can help. If you complain after your departure it cannot be accepted, as we will have had no opportunity to rectify or resolve.
Personal details
We require the name, home address and phone number of the person who is responsible for booking and payment.
We require an email address for communication of booking confirmation, payment reminder and arrival instructions.
We will not give this information to anyone.
Cancellations
Deposit payments and payments can only be refunded if we are able to find another booking for that period. We recommend that you have appropriate holiday / travel insurance. We will charge £20 for administration.